Training & Support
Role-based training and ongoing support for Dynamics 365 and Power Platform — for end users, super users, admins, managers and support teams.
Training that fits the people using the system
The biggest factor in getting value from Dynamics 365 or Power Platform is whether people are confident using them day-to-day. We deliver role-based training pitched at the level of the audience — not generic walkthroughs.
What we cover
- Dynamics 365 model-driven apps, dashboards and reporting.
- Power Apps, Power Automate, Power BI and Dataverse fundamentals.
- Security roles and routine administration.
- Daily processes, data entry standards and data quality.
- Reporting, list views and personal dashboards.
How we deliver it
Sessions can be remote or onsite, workshop-based or smaller role-based groups. Where useful, we provide written guides or recorded walkthroughs so new starters and refreshers are covered after the trainer has gone.
Support beyond training
Support can include go-live cover, troubleshooting, user guidance, documentation, minor changes and adoption support. The aim is fewer support tickets over time, not more — confident users who know where to look first.
From preparation to confident, everyday use
- Step 1Understand roles
- Step 2Prepare materials
- Step 3Role-based training
- Step 4Practice & questions
- Step 5Go-live support
- Step 6Documentation
- Step 7Adoption review
- Step 8Continuous improvement
Tailored training for every type of user
End users
Daily processes, data entry and core tasks.
Super users
Power users who support colleagues and champion adoption.
Admins
Configuration, security roles and routine administration.
Managers
Reporting, dashboards and team oversight.
Support teams
Triage, troubleshooting and escalation paths.
Why choose this service
Better user adoption
Confident users get more value from the system.
Fewer support issues
Good training reduces avoidable tickets and frustration.
Improved data quality
Consistent data entry leads to reliable reporting.
Role-based delivery
Training pitched at end users, admins, managers and support.
Lasting documentation
Guides and references your team can keep using.
More value from the system
Capabilities used properly rather than left on the shelf.
How it works
Understand the audience
Map roles, responsibilities and current confidence levels.
Prepare materials
Build training tailored to your processes and data.
Deliver role-based sessions
Run focused workshops for each user group.
Support questions & feedback
Be available during and after training to address blockers.
Provide documentation
Leave behind guides users can refer back to.
Post-training support
Help users embed the new ways of working.
Tell us about your project
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